250%

WELCOME BONUS

REDEEMABLE TWICE



Couple in Casino
TERMS AND CONDITIONS
GENERAL
TERMS OF USE
WELCOME OFFER
BONUS T'S & C'S
FREE BONUS T'S & C'S
REFER A FRIEND T'S & C'S

Platinum Reels Online Casino is a part of a Group of Companies and herein lies the brand’s terms and conditions.

Please read these terms and conditions carefully before using the Platinum Reels Online Casino website or downloading any software made available on the Platinum Reels Online Casino website.

GENERAL TERMS AND CONDITIONS
  1. Residents from the following geographic location are prohibited from holding an account at Platinum Reels Online Casino.
    • Afghanistan
    • Australia
    • Bangladesh
    • Belarus
    • Belgium
    • Bosnia and Herzegovina
    • Brazil
    • Bulgaria
    • Canada
    • Cayman Islands
    • Central African Republic
    • Chile
    • China
    • Columbia
    • Congo (Democratic Republic)
    • Congo (Republic)
    • Costa Rica
    • Cuba
    • Czech Rep
    • Ecuador
    • Estonia
    • Finland
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Germany
    • Greece
    • Guadeloupe
    • Hong Kong
    • Hungary
    • India
    • Indonesia
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Japan
    • Latvia
    • Lebanon
    • Libya
    • Lithuania
    • Macau
    • Mali
    • Martinique
    • Mauritius
    • Mayotte
    • Michigan
    • Morocco
    • Myanmar (Burma)
    • Netherlands
    • Netherlands Antilles
    • Nevada
    • New Jersey
    • Nicaragua
    • Nigeria
    • North Korea (Democratic People's Republic)
    • Norway
    • Pakistan
    • Philippines
    • Poland
    • Portugal
    • Reunion
    • Romania
    • Russia
    • Serbia
    • Slovakia
    • Somalia
    • South Africa
    • South Sudan
    • Spain
    • Sudan
    • Swaziland
    • Switzerland
    • Syria
    • Thailand
    • Turkey
    • Ukraine
    • United Arab Emirates (UAE)
    • Venezuela
    • Yemen
    • Zimbabwe
  2. By playing at Platinum Reels Online Casino (the "Casino"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
  3. Participation in the activities and games of the Casino (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
  4. The Casino is restricted to individuals of at least 21 years old. You may only participate in gambling events if you are of the age stipulated here within our terms and conditions.
  5. Only one Real account is permitted per player and per household. Multiple accounts (including accounts with different personal, banking and card details) will be closed and will not be eligible to receive any winnings, and all withdrawals will be cancelled. Furthermore, you shall not permit another person to access the Website or Software via your account without the express permission of the casino.
  6. The Casino makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Casino's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
  7. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers, and members of their immediate families of each are not eligible to participate in the Game.
  8. The Game is for entertainment value only. No purchase is necessary or required to play the Game. You may play without betting money if you wish. Any participation in the Game is at your sole option, discretion, and risk. By playing the Game, you acknowledge that you do not find the Game or the Casino to be offensive, objectionable, unfair, or indecent.
  9. Winnings may be void if a player account is linked to chargebacks, or any other account with a history of chargeback, or any related fraudulent activity. This includes actions deemed high risk by the Risk and Fraud Department.
  10. In the event of a chargeback on any transaction related to your casino account, the casino reserves the right to deduct the corresponding chargeback amount from your winnings (pending withdrawal) before processing out to you
  11. If you make a deposit/s with a live balance greater than $10, whereby this balance originated from a Free bonus, match bonus or promotional rewards, any winnings thereafter will be restricted to the terms of the original offer claimed before the deposit/s was made.
  12. You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Website is strictly prohibited.
  13. The Company reserves the right to cancel your account, and/or freeze any winnings or live balance funds for the following reasons:
    • If there is evidence to suggest that you have more than one active account for the Casino.
    • If the name on your casino account does not match the name on the credit card(s) used to make purchases on your casino account.
    • If you provide incorrect or misleading registration, account, or identification information.
    • If you reside in a jurisdiction where participation in the Game is prohibited by law.
    • If you have allowed or permitted (intentionally or unintentionally) someone else to play on your casino account.
    • If you are in violation of our ANTI-FRAUD POLICY:
    • The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:
    • Participating in any type of collusion with other players.
    • Development of strategies aimed at gaining of unfair winnings.
    • Fraudulent actions against other online casinos or payment providers.
    • Chargeback transactions with a credit card or denial of some payments made.
    • Creating two or more accounts.
    • If you are in violation of our ANTI-FRAUD POLICY:
    • Cheating and/or bonus abuse will not be deemed acceptable. Types of cheating and bonus abuse are noted as follows:
    • While playing with an active bonus, it is forbidden to engage in activities that give the player an advantageous edge. Such activities include, but are not limited to: 
    • Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
    • Leaving large bets on the table, for example in blackjack, and returning to the game after bonus.
    • wagering has been completed.
    • Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play.
    • Using strategies that take advantage of any software bug or failure.
    • If you use VPNs, proxies, or other tools to disguise your real location
  14. In the event the Company suspects fraud or fraudulent activity on your part or if any of your payments are charged back, the Company has the right to withhold any amount from your account which is in excess of your original deposit, and if deemed necessary by the Company, to initiate any legal proceedings to collect any payments owed by you. You agree to fully pay any and all payments and charges due to the Company or to Payment Providers in connection with your use of the Online Casino. You further agree not to make any chargebacks or renounce or cancel or otherwise reverse any of your deposits, and in any such event all winnings will be void and you will refund and compensate the Company for such unpaid deposits including any expenses incurred by the Company in the process of collecting your deposit(s).
  15. All pending wins and account profiles will be subject to an audit and final review before processing. Should the casino determine that your profile is linked to multiple criminal records, the casino reserves the right to close your account and void any pending wins.
    1. During the audit and final review of your profile before processing, should the casino become aware:
      • That your profile is linked to fraudulent actions which include Identity Theft, Financial Fraud and/or Terrorist Related Crimes.
      • Any fraudulent/negative activity reported by other iGaming Providers, Processors or Software Providers.
    2. Due to the severity of the above-mentioned cases the casino reserves the right to permanently close your account and void any pending wins.
  16. The following countries will be restricted to Cryptocurrency deposits only: Argentina and Denmark.
  17. By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law. You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.
  18. If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the Game.
  19. Should you fail to verify your account, or provide documentation to fulfil withdrawal processing requirements, your balance will be frozen until such time all requirements are met. 
  20. The Company shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.
  21. If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
  22. You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Website, (ii) your use of any materials on the Website, (iii) your entry, use, or reuse of the Casino's server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
  23. Platinum Reels Online Casino is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts, or methodologies, by using the Website and the material contained
  24. All communication between the Casino and the account holder are recorded. This includes telephone calls, emails, and live Chats. By creating an account at Platinum Reels Online Casino, you submit to have your correspondence with the Casino recorded and saved for quality and risk purposes.
  25. Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered, or tampered with in any way, if illegible, mechanically, or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
  26. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
  27. After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
  28. All wagers must be placed through the user interface provided by Platinum Reels Online Casino on our Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
  29. For withdrawal payments less than $500.00, where the payment method has been selected as Check/Wire, a $35 processing charge will be deducted from the withdrawal payment amount at the time of processing. This is a remittance fee charged to the casino to issue the payment. Note: in some cases, dependent on your Bank and Account Type, there may be additional fees charged to remit funds to you. Example: Intermediary processing bank requirement, holding bank fees to receive an international wire, etc. As this is player Bank and Account Type dependent, it is beyond our control.
  30. Depending on the processing bank used for the payment of withdrawals via Credit Card or Debit Card, a processing fee of up to $35 may be charged. The $35 fee will not be charged on card withdrawals in excess of $500. In addition, there is a $5 000 group processing limit per week, per player & a max processing limit of $1 000 for new players on their first withdrawal.
  31. Withdrawals can only be processed to valid bank accounts that accept international wire transfers. Please ensure that this is verified with your bank before initiating your withdrawal via Wire Transfer.
  32. Withdrawals can take between 2-5 business days to be processed. During this time, the withdrawal will remain reversible from within your casino lobby.
  33. Debit/Credit Card deposits may incur third-party fees for the handling of international transactions depending on the bank. These fees are charged by VISA, Mastercard card issuers and banks may choose to pass this fee to their customers. These are bank and account type specific and out of our control.
  34. Players reserve the right to set a daily/weekly/monthly gaming limit on their account, the onus is on the player to contact the casino in writing of their required limits.
  35. If you need a break from gaming, please contact our Customer Support team and ask them to temporarily close your account. The Account can be reopened at anytime after a minimum period of 14 days by written request of the Player at the Casino’s sole discretion.
  36. The Company reserves the right to amend Casino and Bonus Terms and Conditions, or to implement/amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Casino management and put into immediate effect. These changes will override any pre-existing Casino or Bonus Terms and Conditions. Such procedural changes will only be in response to the interests and security of the Casino or our players.
  37. Platinum Reels Casino, widely known as the best online slots casino on the web, is a casino owned and operated by the Company.
  38. The Terms and Conditions contained herein represent the complete, final, and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing in the Casino.
  39. A minimum verification deposit of $25 (cryptocurrency or card) must be wagered at least once, if:
    • You are a new player who has won from a no deposit bonus, and this is your first withdrawal.
    • If you have not made a deposit in the last 90 days (you will be required to make a new verification deposit in order to reactivate your account for withdrawal processing).
    • Any withdrawal made that resulted from a deposit less than the minimum of $25 required will be deemed null and void.
  40. In order for any withdrawal to be paid to you, the original deposit needs to be wagered 1x through.
  41. Withdrawals can only be processed on receipt of the following documents from players:
    • An image of yourself holding your ID.
    • Front and back copies of credit/debit cards used to deposit at the casino. Please block the middle digits so that only the first 6 and last 4 digits appear, e.g. 123456xxxxxxx1234.
    • Copy of a recent proof of address no older than three (3) months such as a utility bill or bank statement.
    • Front and back copy of a valid government issued identity document such as a driver’s license or passport.
    • A completed Authorization Agreement Form. This can be obtained by selecting the Authorization Agreement tab on the Credit and Debit Card option in the cashier page in the casino.
    • A verification call. Please feel free to contact support or advise us of a convenient time to call you.
    • In order to process withdrawal payments, all players are required to submit their documents. If you have NOT submitted these documents already, please provide us with the following via our secure third party document verification portal.
  42. The documents review process will only commence once ALL required or requested documents have been received.
  43. If your document’s origin of residence is from a geographic location that is prohibited from playing on our site, you will not be eligible to open or maintain an account with us. We reserve the right to suspend or terminate your account if your documents are found to be associated with any such geographic location.
  44. The company utilizes third-party verification security systems to verify and audit all documentation received from you. Should our third-party verification security system determine that any documents you have provided are fraudulent or have been tampered with, the casino reserves the right to immediately suspend or permanently close your account. In such cases, any pending or approved withdrawals may be forfeited at the casino’s sole discretion
  45. In order to withdraw via Cryptocurrency, the following requirements are to be met:
    • The winnings must originate from a Cryptocurrency deposit.
    • For any sign-up free bonuses, a Cryptocurrency verification deposit will be required and has to be wagered once before you may withdraw via Bitcoin.
    • We reserve the right to reject payment via this option if your Cryptocurrency deposit originated from criminal and/or other illegal/unauthorized activities or if there is intention for using your gaming account in connection with such activities, including without limitation money laundering, or due to technical issues with our provider.
  46. Players have the ability to reverse to their pending withdrawals from within their casino cashier. If a player chooses to reverse any portion of, or the entirety of their pending withdrawal at any time during the history of their account, it is done so at the player’s discretion. By taking such action, the player accepts full responsibility and is solely accountable for this deed. Regardless of account status (Locked or Unlocked), the player is responsible for the manner in which they choose to treat their pending withdrawals. The casino will not be held liable in any capacity, for any such choice of play.
  47. For any wins originating from a reversed cashin, where the original win holds a maximum cashout restriction, the original maximum cashout restriction will still apply. This includes any wins initiated on Live Dealer games.
TERMS OF USE

NOTICE TO USER: THIS IS A CONTRACT. BY INSTALLING THIS SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This End User License Agreement accompanies the computer software delivered to you by the Company for use with the internet based gaming casino Platinum Reels of the Company. The term "Software" shall mean the computer software with which this End User License is delivered, related explanatory materials, and also shall include any upgrades, modified versions or updates of the software made available or delivered to you by or on behalf of the Company. Please read this Agreement carefully. You will be asked to accept this Agreement and continue to install or, if you do not wish to accept this Agreement, to decline this Agreement, in which case you will not be able to use the Software.

Upon your acceptance of this Agreement, the Company grants to you a non-exclusive license to use the Software for your personal use to access and utilize the Casino, subject to the following:

  1. USE OF THE SOFTWARE. You may install the Software on a hard disk or other storage device and make backup copies of the Software, provided that you remove any previous versions or prior copies of Software from your hard disk or other storage device and destroy any backup copies thereof.
  2. COPYRIGHT AND TRADEMARK RIGHTS. The Software is owned by the Company and/or its licensors, and its structure, organization and code are the valuable trade secrets of the Company and its licensors. The Software is also protected by copyright law and International Treaty provisions. Use of the Software does not give you any rights of ownership or any intellectual property rights in the Software or the Company's trademarks and/or other proprietary information contained in the Software.
  3. RESTRICTIONS. You agree not to modify, adapt, translate, reverse engineer, de compile, disassemble or otherwise attempt to discover the source code of the Software or the Company's servers or to create, publish or distribute derivative works from the Software. The Software is licensed and distributed by the Company solely for the purpose of enabling end users of the Software to fully utilize the Casino. You may use the Software for online play only on at the Casino. You agree not to create or provide any means (including, without limitation, emulators) through which the Software may be used by others.
  4. NO WARRANTY. The Software is being delivered to you AS IS and the Company makes no warranty as to its use or performance. THE COMPANY AND ITS LICENSORS DO NOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE, THE COMPANY'S SERVERS, OR DOCUMENTATION. THE COMPANY AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE AND DISCLAIM THE SAME TO THE EXTENT PERMITTED BY LAW. IN NO EVENT WILL THE COMPANY OR ITS LICENSORS BE LIABLE TO YOU FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, SUFFERED BY YOU BY REASON OF YOUR USE OF THE SOFTWARE OR ANY DEFECT IN THE SOFTWARE OR SERVER, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. Some jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, or the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you.
  5. PRIVACY PRINCIPLES. There are times when the Company may need to collect information from you through our Web site concerning your credit history and/or your hardware. The personally identifiable information gathered by the Company will provide the Company with information necessary to ensure that both the Company's and your interests are better served and protected. The Company is committed to protecting your personal information and respecting your privacy. Our goal is to give you as much control and information as possible regarding your personal information and the use the Company makes of it in the course of the Company's business. The Company will never sell, rent or disclose your personally identifiable information to parties other than the Company's licensors or service providers necessary or desirable for the operation of the Casino, without your consent unless compelled by law or court order to do so. Because of the complex and constantly changing nature of our technology and business, the Company does not guarantee error-free performance regarding the privacy of your personally identifiable information and the Company shall not be liable for any incidental, consequential or punitive damages relating to the use or release thereof.
  6. GOVERNING LAW AND GENERAL PROVISIONS. The software is protected under applicable copyright laws. Title, ownership and all intellectual property rights in the software remain with Platinum Reels Casino, including images, photographs, animations, video, audio, music and text that may be part of the software. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations. This Agreement shall automatically terminate upon failure by you to comply with its terms. This Agreement may only be modified in writing signed by an authorized officer of the Company.
  7. TERMINATION. The Company may terminate your license to use the Software at any time, with or without cause, forthwith without notice. Upon termination of this agreement for any reason, you will immediately delete the Software from the computer in which it is installed.
  8. ENTIRE AGREEMENT This End-User License constitutes the entire agreement between us with respect to its subject matter and supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written, between the parties.
WELCOME OFFER TERMS AND CONDITIONS
  1. The Welcome Package must be redeemed in the sequence below using the bonus codes detailed. The package consists of:
    • 250% match bonus on a first deposit up to $2000 - redeem with bonus code: WELCOME. This is redeemable twice.
    • 50 Free spins on Great Golden Lion, Mighty Drums, or Fortunes of Olympus - redeem with bonus code: PLATINUM
  2. Subject to a minimum wagering of 40 x (deposit + bonus).
  3. No maximum cashout restrictions apply to this offer.
  4. A maximum bet size of $10 applies to the bonus code: WELCOME
  5. Only one withdrawal is permitted per welcome match bonus. Once a withdrawal has been initiated, any winnings remaining in the live balance will be considered null and void. Furthermore, any winnings resulting from reversed withdrawals will also be deemed null and void.
    • How to Redeem your Welcome Bonus:
      • Redeem your match bonus from the coupon section in the cashier.
      • Proceed to the cashier and make your deposit.
      • Your deposit and bonus balance will be update.
  7. The maximum Welcome Package is $10 000 and only 1 Welcome Package is permitted per new player.
  8. 50 Free Spins on Great Golden Lion, Mighty Drums, or Fortunes of Olympus can only be redeemed when you have completed your first deposit match bonus. The free spins holds a 30X wagering requirement, and a max cashout of $100.
  9. Match bonuses are to be claimed directly before purchasing, before wagering has commenced.
  10. The 500% Crypto Match Bonus is redeemable on a single deposit of $10 only, when using one of the available cryptocurrencies. Use Code: CRYPTO500
    1. Your bonus is claimable on a minimum and maximum deposit of $10.
    2. Subject to 35x wagering (deposit + bonus).
    3. Maximum bonus claimable is $50.
    4. Maximum cashout restriction is $500.
    5. A casino minimum deposit is required in order for any withdrawable winnings to be processed.
    6. Maximum bet is $10.
  11. The 75 FREE spins on Cash Bandits 3 are redeemable using code: CASH-IT and is only claimable in accordance with the details set out below:
    • A minimum deposit of $25 must be made.
    • Subject to a minimum wagering of 35 x (deposit + bonus).
    • No max cash out.
    • Only one withdrawal is permitted per match bonus. The first withdrawal request will be considered for processing. If a player chooses to reverse the withdrawal, any future withdrawal requests for that bonus will be limited to the amount of the original request.
  12. The 125% match bonus up to $500 + 40 FREE Spins is redeemable using code: PLAYWILD and is only claimable in accordance with the details set out below:
    • A minimum deposit of $25 must be made.
    • Subject to a minimum wagering of 40 x (deposit + bonus).
    • Max bet of $10, sticky with no max cash out restriction.
    • Only one withdrawal is permitted per match bonus. The first withdrawal request will be considered for processing. If a player chooses to reverse the withdrawal, any future withdrawal requests for that bonus will be limited to the amount of the original request.
  13. The wagering on certain games will have various weightings associated to their contribution to the wagering requirement, as tabulated below:

    GAME TYPE CONTRIBUTION PERCENTAGE (WEIGHTING)
    All Slots 100%
    Scratch Card 25%
    Keno 10%
    All other games, network progressive slots and tournament wagers do not contribute to meeting playthrough requirements. Excluded

  14. The max bet permitted with an active welcome bonus code is $10. If a bet in excess of $10 is placed, all winnings will be void. (This $10 value is inclusive of all side bets, double-up features, gamble features and any additional bet from the original wager/bet placed.)
  15.  All welcome bonuses redeemed are combined and will be deducted from related pay-outs.
  16. All welcome bonuses redeemed are sticky bonuses. The bonus value will be removed from the respective cash out.
  17. Only one free bonus is allowed prior to your first deposit, unless otherwise stipulated or granted at the discretion of the promotions department.
  18. All withdrawals will be subject to audit by the Casino. The Casino reserves the right to reclaim the Bonus and any winnings and/or close an account in a situation of obvious abuse or fraud.
  19. This offer is only good for the depositor and is not transferable.
  20. The Welcome Bonus offer may not be claimed in conjunction with any other promotions currently offered by Platinum Reels Casino and is subject to on going review. The casino has the right to change the offer and its terms at any time.
  21. Match bonuses are to be claimed at the time of purchasing, before wagering has commenced.
  22. Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Platinum Reels.
MATCH BONUS TERMS AND CONDITIONS
  1. Only players who have registered a Real account are eligible to receive promotions. The bonuses will be given only once per household and/or per account, as per the Platinum Reels terms of use.
  2. Players must claim their bonus before they deposit. Requests for the bonus once players have started wagering or completed their deposit will be refused the bonus. Bonuses will be credited to the Player's Real Account as Casino Credits only, unless otherwise stated.
  3. All bonuses including Cash back bonuses, no-deposit bonuses, purchase bonuses and any other promotional bonus, must be wagered at least 30 times before withdrawing, unless otherwise stated.
  4. The wagering on certain games will have various weightings associated to their contribution to the wagering requirement, as tabulated below: The wagering on certain games will have various weightings associated to their contribution to the wagering requirement, as tabulated below:

    GAME TYPE CONTRIBUTION PERCENTAGE (WEIGHTING)
    All Slots 100%
    Scratch Card 25%
    Keno 10%
    All other games, network progressive slots and tournament wagers do not contribute to meeting playthrough requirements. Excluded

  5. Progressives games and selected specialty and table games, cannot be played with bonus or promotional credits. These can only be played using real money. Games that display a 'lock' symbol indicate they cannot be played with bonus funds.
  6. Wagering free bonus money, loyalty points or winnings originating from bonus money in conjunction with a deposit greater than $10 is not permitted. Winnings generated from such gameplay will be restricted to the terms of the free bonus. Winnings over and above the originally stated maximum cashout on free bonuses will be forfeited.
  7. A promotion is considered complete when a player meets the wagering requirements or when the balance is exactly zero.
  8. Only one withdrawal is permitted per match bonus. The first withdrawal request will be considered for processing. If a player chooses to reverse the withdrawal, any future withdrawal requests for that bonus will be limited to the amount of the original request.
  9. Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled.
  10. A promotion cannot be used in conjunction with any other promotional offer and winnings originating from consecutive or multiple bonus claims is not permitted. Such game play will restrict winnings to the original bonus claimed.
  11. Bonuses may be refused at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at the casino management's discretion.
  12. The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.
  13. Promotional offers via email, telephone or mail are extended only to the player whom the correspondence is addressed.
  14. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
  15. The casino reserves the right to journal out any winnings of bonus money that is in excess of the maximum cash out limit stated. The excess funds shall be removed from the associated pending withdrawal or resulting live balance held in the player account.
  16. If a bet of more than $10 is placed on any bonus code which holds a bet size restriction of $10, will result in winning being void. (This $10 value is inclusive of all side bets, double-up features, gamble features and any additional bet from the original wager/bet placed.)
FREE BONUS TERMS AND CONDITIONS
  1. The minimum and maximum withdrawal permitted on existing and previous free money bonuses/ free spins is capped at $100, unless otherwise stated. Free money bonuses/ free spins carry a 30 times wagering requirement, unless otherwise stated.
  2. Wagering free bonus money, loyalty points or winnings originating from bonus money in conjunction with a deposit greater than $10 is not permitted. Winnings generated from such gameplay will be restricted to the terms of the free bonus.
  3. Maximum cash out limits on loyalty points are as follows:
    • Blue/Club Tier - $100 or redeemed value, whichever is higher.
    • Silver Tier - $250 or redeemed value, whichever is higher.
    • Gold Tier - $500 or redeemed value, whichever is higher.
    • Platinum Tier - $1000 or redeemed value, whichever is higher.
  4. A verification deposit will have to be made and wagered at least once through before a withdrawal originating from a no deposit bonus will be paid to you.
  5. A maximum of 1 withdrawal earned from free money will be paid per deposit. Should you have multiple withdrawals without a valid deposit made in between each Free Bonus claim, the withdrawals in question will be forfeited and journaled out. NOTE: each deposit made must be wagered at least once through.
  6. A Player is entitled to a maximum of one free bonus or promotional bonus per $25 minimum deposit. Any winnings derived from the use of multiple consecutive free bonuses or promotional bonuses without a qualifying deposit will be deemed invalid and forfeited. For example, if a Player redeems two free bonuses or promotional bonuses consecutively without a qualifying minimum deposit of $25+, any winnings generated from play using those bonuses will not be eligible for withdrawal.

    7. *Players with alternative game types may experience lower allowances than stipulated above.

  7. Progressives games and selected specialty and table games, cannot be played with bonus or promotional credits. These can only be played using real money. Games that display a ‘lock’ symbol indicate they cannot be played with bonus funds.
  8. The bonus amount may be subject to wagering requirements, described in the bonus terms and conditions. The wagering obligations are dependent on the various promotions. Please ensure that you familiarize yourself with the wagering obligations specific to the free bonus that you have been offered.
  9. Platinum Reels Casino is aware that some free bonus links may be posted in other sites or throughout forums or the information that the potential player received has been sent to others who didn't receive it. If Platinum Reels has enough grounds to prove that a player did NOT receive the particular promotion through the exclusive means that this promotion was sent out, we will not honour any payout requests from the player, even if he/she has met wagering criteria.
  10. Winnings made on duplicate accounts will automatically become void and will be removed from the accounts and duplicate accounts will be locked.
  11. Please note that restrictions on game play strictly apply to the free bonus, if applicable. Once wagering requirements have been met, if applicable, players are welcome to play any of our casino games.
  12. Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Platinum Reels.
  13. Loyalty points form part of a free money offer and is subject to a wagering requirement of 1x the redeemed amount before a withdrawal is permitted.
  14. The casino reserves the right to journal out any winnings of bonus money that is in excess of the maximum cash out limit stated. The excess funds shall be removed from the associated pending withdrawal or resulting live balance held in the player account.
  15. Any wins generated from the Lobby Jackpot while playing with a coupon, will be credited as Bonus Balance, and will have the same restrictions as any other win with that coupon i.e the maximum cashout restrictions of the bonus will apply to any Lobby Jackpot winnings.
REFER A FRIEND TERMS AND CONDITIONS
  1. By participating in the Referral Program, you are bound by these Terms and Conditions as well as the General Terms of Use and indicate your agreement to them. In the event of a conflict between these Terms and the General Terms of Use, these Terms control. All the Casino's decisions are final and binding.
  2. To participate in the Referral Program, visit your cashier and visit the “My Account” section to refer friends, family members, or colleagues (“Friend”). The on-screen instructions will provide information regarding the specific reward you will receive for a qualifying deposit from the referee.
  3. By participating in the Referral Program, you represent that you know the Friend to whom the Casino will send a communication on your behalf, you genuinely believe they would be interested in the Casino, and that, to the extent any consent is necessary, you have consent to provide their information for communication purposes.
    • Furthermore, referees (Friends) will be excluded under the following circumstances:
      1. The referrer and referee (Friend) reside within the same household and share the same physical address.
      2. The referrer and referee (Friend) share the same email address.
      3. The referrer and referee (Friend) share the same credit card number and/or banking details.
      4. The referrer and referee (Friend) both utilize a shared computer environment such as a library, workplace, fraternity, university or school.
    • The Casino reserves the right to void all referrals and any related bonuses and/or winnings should these terms be disregarded.
  4. The personal information collected, processed and used as part of the Referral Program will be used in accordance with our Privacy Policy. The email addresses and other information you provide about other potential players will be used to send invitation emails on your behalf. The Casino may also contact you about your participation in the Referral Program. You also explicitly consent to the Casino sending additional and follow up communications on your behalf to encourage or remind those you have invited to complete a qualifying sign up and deposit.
  5. Once you make a referral by completing the online form, you become a “Referrer” and will be eligible to receive the credit, benefit or reward (“Reward”) advertised in the Offer provided that your Friend makes a qualifying deposit of $25 after signing up. You may refer as many Friends as you like. Referrers must respect the spirit of the Program by only referring Friends who are real individuals who meet the requirements of these Terms. Note that anyone who previously opted out of receiving marketing messages from us will not receive a Referral Program email.
  6. You must also be in the possession of a valid account at the Casino and at least 21 years old to participate in the Referral Program. You agree not to refer anyone unless they are at least 21 years old. You may not participate in the Referral Program where doing so would be prohibited by any applicable law or regulations as well as any of the Casino Terms and Conditions.
  7. Once your Friend signs up and makes a minimum “Real Money” deposit of $25, only them will you be eligible to receive the $20 bonus which will be credited to your casino account at the beginning of the month.
  8. The Refer A Friend $20 bonus is subject to the following terms:
    • The bonus carries a 20X wagering requirement.
    • The bonus carries a max cash out of $500.
  9. This Referral Program will continue until terminated, suspended, modified, or converted to another program by the Casino, who reserves the right to cancel, modify or terminate the Referral Program at any time for any reason.
  10. The Casino may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Referral Program and/or any Reward at any time, including the availability of any Reward, without notice.
  11. The Casino reserves the right to disqualify you at any time from participation in the Referral Program if you do not comply with any of these Terms or the General Terms of Use, or believes you have engaged in fraud or the violation of law or regulation. The Casino may, in its sole and absolute discretion, terminate or suspend your participation in the Referral Program for breach of these Terms, or for taking any actions that are inconsistent with the intent of these Terms. The Casino reserves the right at its sole discretion to prohibit you from participating in any aspect of the Referral Program if it deems or suspects that you have engaged in or have attempted to engage in any of the following:
    • acting in violation of these Terms
    • damaging, tampering with, or corrupting the operation of the Referral Program
    • acting with intent to annoy, harass or abuse any other person
    • any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behaviours or activity
    • participated in any activity deemed in the sole discretion of Casino to be generally inconsistent with the intended operation of the Referral Program.
  12. Any decision the Casino makes relating to termination or suspension of your participation in the Referral Program shall be final and binding in all respects.
  13. The Casino shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms or intent of these Terms.